R. Kurt Lofgren MD
Traditional Healing, 21st Century Technology
 
       
 

Office Policies

We do our very best to make your visit to our office a pleasant experience. The information below describes our office policies, but please feel free to call the office at (831) 422-7815 with any other questions you may have.

 
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Appointments

Non-emergency appointments may be scheduled during regular business hours. Call (831) 422-7815. We are located on East Romie Lane, down the street from Salinas Valley Memorial Hospital. [map]

We make every effort to see our patients at their appointed times. It is usually not possible to see patients prior to their appointed times. Please note that treatments and procedures are done at various times during the day and other patients may come and go while you are waiting because they are on different schedules.

Emergencies
Patients are seen by appointment or as soon as possible in emergencies. Dermatologic emergencies include:

sudden onset of a severe rash with intolerable itching or pain
severe blistering
loss of skin
rapidly progressive infections
possible cutaneous anthrax
other possible bioterrorism skin problem

First Time Appointments
Be prepared for a longer visit if this is your first visit with us. This will allow us to make a thorough evaluation of your condition. Expect to spend about 15 minutes on preliminary paperwork. Please bring your insurance card and current medications.

In accordance with the government's HIPAA privacy guidelines, all new patients will be provided with a Notice of Information Practices and Consent to the Use and Disclosure of Health Information for Treatment, Payment, or Healthcare Operations.

Surgery and Other Treatments
All surgeries and some treatments will require a consultation and examination before scheduling in order to provide a thorough diagnosis and prescribe an effective treatment plan. In order for us to comply with insurance plan rules, insurance information and authorizations must be available when you make your appointment.

Cancellations
We ask that you let us know as soon as possible if you need to cancel an appointment so that the time slot can be made available to others. Call early in the morning to check for cancellations if you would like to be seen that day.

After Hours
After hours, an answering machine is available for routine calls. After hours emergency patients may call our answering service at (831) 754-8631 and they will contact Dr. Lofgren. If you have an immediate life-threatening emergency, you should go immediately to an emergency room or call 911.

Insurance and Payment for Services

Insurance plan contracts require that co-payments be made at the time of your visit. For non-contracted insurance plans, payment is expected at the time of service, and a statement will be provided so that you can submit an insurance claim. Please call to verify insurance plan participation.

Insurance Plans
Medicare Participating Physician
Benesight
Blue Cross Prudent Buyer
Blue Cross Blue Shield
Blue Shield PPO
Coastal Healthcare Administrators plans
Community Care Network
Community Health Plan
First Health
United Healthcare

 


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